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 Endurancemom |
Customer service issues with decorative concrete companies |
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Posts: 1 11/06/09 11:08 AM |
What types of customer service related issues have you run into when trying to order decorative concrete products? Are there quality issues, on time issues,
shipment issues? I'm doing a little research and would be interested in hearing some of the problems people run into when trying to order decorative
concrete products.
Thanks.. |
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colorfreak |
#1 | |||
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Posts: 816 11/06/09 05:43 PM Celebrity, Concrete Rock Star and Inventor of the ever popular "Tuscan Trowel Down" finish. |
Who the hell is Gene Dean?
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briandeas |
#2 | |||
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Posts: 63 11/06/09 07:10 PM |
Its usually problem free but if there
is an issue, it's usually the frieght company. So far no issues here with shipping and if you take the Elite-Crete training in your area, you won't be dissapointed with quality of the products. As far as customer service goes, I deal with Teresa of Elite Crete midsouth and she's on her game and rarely misses your call. Does that give you any idea? Also try the glass is half full aproach! |
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briandeas |
#3 | |||
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Posts: 64 11/06/09 07:18 PM |
Gene Dean from what I hear, is like 9.5ft tall and is The William Wallace of Decorative Concrete......so myth has it.
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itsreallyconcrete |
there may be some ' customer svce ' issues,,, | #4 | ||
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Posts: 70 11/08/09 03:29 AM |
w/various products / services in the world but ' we ' eC'ers usually discuss our own products since, largely,
we're ignorant about competitors or what they think pass's for competition,,, frt's never been an issue for us in the southeast - call the order
into our distributor & 2 or 3 days later, get a phone call from the truckers,,, matter of fact, never had anything broken since starting.
remember calling 1 company early in dec conc life - whoever answer'd the phone couldn't even speak english - her native tongue,,, w/managements's lack of attn to detail, they went tits up as they should,,, others come & go but no one's been here the longest 'cept us to my knowledge,,, if you're asking as a comsumer/home owner, you won't hear - if you're considering dec conc as a career, C'MON IN ! ! ! ! doubtful your ' research ' has any basis for sound fact-gathering/thinking otherwise but keep on doing it if you will,,, personally, we look'd at most of 'em from gawda'mightycrete thru knockyoursocksoffcrete to forevercrete,,, pick'd eC & never look'd back,,, eC's biz plan's been different from all the others all along - that's why its been so successful ! am curious what your results'll be when you tabulate 'em,,, since no one else's got a forum like ours, who could you ask ? ? ? do you think any other sellers/retailers would give you the names of dissatisfied customers ? ? ? you'll have to make that call yourself from VERY limited reliable data & i'd think it impossible to defend any decision you reach on/for other resources,,, even attending woc won't be any help to the unitiated,,, this craft's not like any other - its art you can walk on yet artists starve while good artisans eat well & drive new pickups,,, we've got worn knees & callous'd hands just like our distributors,,, we also create value rather'n just adding value ( markups as any retailer of goods would do ),,, this trade doesn't stand up well to biz admin group thinking im-n-s-h-fo,,, nevertheless, good luck in your polling,,, c'mon back when your get some verifiable data & lettuce know the results if you'd be so kind,,, shirley that shouldn't take long ! best [the original] all-you-need's-your-distributor's-cell-phone-# yic-yac ps - if you think this reply's personally offensive, get over it quik,,, we don't sugar-coat, bull****, or promise what we can't deliver,,, there's no free lunch despite what you read in the press or hear from obama-yo-mama's speech's,,, you earn your way or leave but it won't be due to lack of your distributor's encouragement/knowledge/support ! pps - they ARE slow in shipping the RED hats, tho 
it is said freedom comes in 4 boxes - soap, ballot, jury, & ammo.
Last Edited By: itsreallyconcrete 11/08/09 03:45 AM.
Edited 6 times.
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Dr K |
#5 | |||
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Posts: 453 11/09/09 08:51 AM I am Glamourkrete's Proctologist |
YIK YAK
your a riot endurance MOM thats a kinky soundin name... endurance reminds me of a "POWER BAND " in my old cr250 motocross bike... it would kik in between gears, an throw ur arse... Randal Allen aka Glam's Celebrating Eleventh Season 1997 - 2008 http://www.glamourkrete.com 2007 Malvern Avenue Hot Springs Arkansas 71901 501-620-0836 |
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hillbillyson |
#6 | |||
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Posts: 15 12/09/09 06:57 PM |
colorfreak dont you think thats its stupid to ask who gene dean is when everone knows you no who he is.
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DCS Inc |
#7 | |||
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Posts: 2471 12/09/09 08:42 PM Moderaor in training |
Freaks just ribbing me when I got nominated to do the Artistry Demo. I'm actually excited that he's going to help. He's still the man on color.
There's more news about the demo too. It will be announced soon. gene ec-Indy
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kc |
Just info. | #8 | ||
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Posts: 1 12/10/09 12:30 PM |
I've been on a lot of decorative concrete forums,been doing everything in/on/around/under concrete for a long time. only in decorative the last 10
years.tryed everything like all of you have.ELITE CRETE forum in all has to be the most informable i have read. the training secrets are held to great standard
,as they should. no im not yet ELITE CRETE trainee yet. i might add ELITE should stand alone when reading on this forum. the expert information all of you have
about your products is priceless. the only problem i have is i can't get info. on Reflector enhancer,not trade secrets, but to see if this would fit in my
business.just a cdrom.
thanks,KC kchunt@pacbell.net Placerville,Ca.
Last Edited By: kc 12/10/09 08:46 PM.
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ecohio |
#9 | |||
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Posts: 102 12/10/09 07:53 PM |
KC
Where are you located? I am sure if you post your location the local distributor will contact you and give you all the info you need.
Elite Crete of Northern Ohio
Ryan Neal Regional Distributor 24381 Aurora Rd Unit B-7 Bedford Hts, OH 44146 (216) 390-0948 www.elitecreteohio.com |
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